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Definitely outstanding service. Nicole was available by phone and really did make it so easy. I wasn't sure about uploading a photo so was encouraged to just email it and Nicole then helped with layout and thoughts. I called late on a Thursday, had the proof back in my email in-tray same day and delivery in my hands Monday morning. Thank you so much Memorial/Nicole...I'm a hard-marker on customer service and would give you a higher rating than "5" if there was one. A beautiful, reliable service at a sad and busy time.